Besoin d'aide pour un BSOD mention "DRIVER_IRQL_NOT_LESS..."

[Raph215]

Bonjour à tous,


Suite à un problème récurrent de BSOD portant la mention "DRIVER_IRQL_NOT_LESS_OR_EQUAL" et relatif au fichier NETIO.SYS, je me permets de venir quérir vos lumières de spécialistes

Mon problème a débuté il y a peu, et j'ai déjà tenté les actions suivantes :
- Mise à jour de tous les drivers,
- Downgrade de certains drivers mis à jour récemment (nVidia, ExpressCache),
- Désinstallation de Daemon Tools (non réinstallé depuis),
- Analyse de la mémoire avec utilitaire Windows (pas d'erreur trouvée),
- Analyse intégrité des fichiers système avec utilitaire Windows (pas d'erreur trouvée),
- Désactivation de l'IPv6 dans les propriétés des connexions Ethernet et Wifi,
- Réparation erreurs registre avec Ccleaner,
- Nettoyage spyware avec Spybot,
- Analyse Antivirus (Avira, en cours...).


Il semble que le problème survienne fréquemment lorsque BitTorrent tourne et que je ne suis pas devant le PC, mais je ne suis certain de rien sur ce point.
Pour info, mon PC a un disque SSD de 24Go, utilisé comme cache (avec ExpressCache de Condusiv Tech.), et dont l'état semble OK (d'après un logiciel d'analyse des secteurs trouvé sur le net) ; et j'ai remplacé une barrette de RAM il y a un mois environ (mais aucun souci les 3 premières semaines après changement de RAM).

Si vous avez une idée, une suggestion, je suis preneur et vous remercie d'avance

Raphaël

PS : j'ai installé WhoCrashed et peut vous fournir les détails des rapports BSOD si vous le souhaitez.

[Yuccaman]

Bonjour,

j'ai installé WhoCrashed et peut vous fournir les détails des rapports BSOD si vous le souhaitez.

C'est un bon début pour appréhender le problème.

[Raph215]

Tout à fait ; merci de ta réponse !
Voici donc les logs :

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Code: Tout sélectionner

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Tue 05/08/2014 10:31:28 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080514-15693-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF88001B696FD)
Bugcheck code: 0xD1 (0x28, 0x2, 0x0, 0xFFFFF88001B696FD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 05/08/2014 10:31:28 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: netio.sys (NETIO!RtlCopyBufferToMdl+0x1D)
Bugcheck code: 0xD1 (0x28, 0x2, 0x0, 0xFFFFF88001B696FD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 05/08/2014 07:23:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080514-31730-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF88001A106FD)
Bugcheck code: 0xD1 (0x28, 0x2, 0x0, 0xFFFFF88001A106FD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 04/08/2014 23:06:03 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080514-28017-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF880019806FD)
Bugcheck code: 0xD1 (0x28, 0x2, 0x0, 0xFFFFF880019806FD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 04/08/2014 21:33:26 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080414-22822-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF88001A106FD)
Bugcheck code: 0xD1 (0x28, 0x2, 0x0, 0xFFFFF88001A106FD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 04/08/2014 20:32:19 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080414-27440-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF880019896FD)
Bugcheck code: 0xD1 (0x28, 0x2, 0x0, 0xFFFFF880019896FD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 04/08/2014 16:17:51 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080414-15943-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF880019786FD)
Bugcheck code: 0xD1 (0x28, 0x2, 0x0, 0xFFFFF880019786FD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 04/08/2014 14:27:20 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080414-26208-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF8800196D6FD)
Bugcheck code: 0xD1 (0x28, 0x2, 0x0, 0xFFFFF8800196D6FD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 03/08/2014 22:24:15 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080414-19359-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF88001B896FD)
Bugcheck code: 0xD1 (0x28, 0x2, 0x0, 0xFFFFF88001B896FD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 03/08/2014 16:48:22 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080314-17721-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF880018106FD)
Bugcheck code: 0xD1 (0x28, 0x2, 0x0, 0xFFFFF880018106FD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

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On dirait donc bien le même problème en boucle !
J'ajoute qu'entre mes deux messages, il s'est passé un peu plus de 2h et que l'ordi n'a pas planté (BitTorrent non lancé). Avec BitTorrent, c'est maxi maxi 1/2 heure avant qu'un crash ne se produise !

Raphaël

[Pac428]

Bonjour et bienvenue Raph coucou Yuccaman

Apparemment, on peut désinstaller NetIo :

http://social.technet.microsoft.com/For ... progeneral

? tu avais une raison particulière de "downgrader le driver NVidia"?

++

[Raph215]

Salut Pac, et merci de ta réponse !

J'avais mis à jour le driver nVidia très récemment, à peu près au moment où les ennuis ont commencé. Mais comme je fais souvent plein de MAJ etc., ça aurait aussi bien pu être une coincidence... Bref, en tout cas j'aurai essayé, mais sans résultat, donc j'ai remis la dernière version du coup.
Par ailleurs, j'avais lu sur un forum que les erreur 0xD1 venaient fréquemment des drivers graphiques. Ca pourrait toujours être le cas, sachant que je n'ai pas changé les drivers de la carte Intel HD 4000 (oui j'ai un PC très simple, avec un disque hybride HDD/SSD et 2 cartes graphiques...)

Là je suis en train de virer Avira pour le remplacer par MS Essential, pour voir si le souci vient pas de l'antivirus. Je vais regarder ton lien en même temps

[Pac428]

Oki, bon travail

[Raph215]

Alors, aux nouvelles, j'ai remplacé l'antivirus mais viens de subir encore un BSOD suivi d'un redémarrage.

Sachant que je ne crois pas à un problème lié au refroidissement (car je peux jouer à Diablo 3 pendant 3h avec le ventilo à fond sans souci, mais pas lancer BitTorrent plus de 5 minutes...), quelqu'un aurait-il une autre idée ?

Pac, pour info, je n'ai pas le fameux "NVIDIA Network Access Manager" évoqué sur ton lien.

[Pac428]

Tu as pourtant NetIo.sys, il y en a plein dans ton whocrashed.

++

[Raph215]

Oui tout à fait, mais n'est ce pas un fichier système que tout le monde a ? D'après mes recherches, le fichier n'est pas lié que à ce composant nVidia, il est présent sur toutes les machines.

Edit : je l'ai même en 8 exemplaires le fichier, tous dans /winsxs

[Raph215]

Depuis hier soir, le problème semble avoir disparu (le PC a tourné toute la nuit avec BitTorrent en route sans souci).
Si dans 3 jours je n'ai toujours pas eu de BSOD, je crierai victoire

Pour info et à toutes fins utiles, ce qui semble avoir réglé le problème est d'avoir remis en automatique la taille du fichier d'échange de Windows (que j'avais réglé manuellement sur la taille maximale conseillée, et qui n'avait jamais posé de problème jusqu'ici...)

[Pac428]

Bonne nouvelle ! Merci du retour.

Je croise les doigts pour toi.

Bonne continuation Raph.

++

[Raph215]

Merci à toi pour le suivi ; je confirme que ça fonctionne (sinon ça aurait déjà planté !).

Bonne continuation également
Raph