écran bleu

MOUGIN · le 10 Fév 2016 19:59

bonjour,
ça fait plusieurs fois aujourd'hui que mon ordi s'arrête et qu'un écran bleu apparaît et qu'est écrit en anglais plein de choses.....que je ne sais traduire mais qui m'indique apparemment un problème...
Je ne suis pas un Pro en informatique et si quelqu'un pouvait m'aider à solutionner ce problème, ce serait sympa.
Merci d'avance

Gontrand68 · le 10 Fév 2016 20:13

Salut,

Installes "WhoCrashed" et post le rapport. Sans cela, impossible de t'aider. D'autres viendront compléter.

++

routman54 · le 10 Fév 2016 20:43

Bonsoir ,
Whocrashed c'est > ICI < en lien direct .
le résultat tu le mets entre des balises [code][/code] disponible en haut de l'interface Répondre , Tu le glisses (copier /coller ) au milieu des deux .
Bonne continuation .

MOUGIN · le 10 Fév 2016 21:32

Code: Tout sélectionner: System Information (local) -------------------------------------------------------------------------------- Computer name: MOUGIN-HP Windows version: Windows 7 Service Pack 1, 6.1, build: 7601 Windows dir: C:\Windows Hardware: p6713fr, Hewlett-Packard, MSI, 2A9C CPU: GenuineIntel Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Intel586, level: 6 4 logical processors, active mask: 15 RAM: 6298914816 bytes total -------------------------------------------------------------------------------- Crash Dump Analysis -------------------------------------------------------------------------------- Crash dump directory: C:\Windows\Minidump Crash dumps are enabled on your computer. On Wed 10/02/2016 20:16:20 GMT your computer crashed crash dump file: C:\Windows\Minidump\021016-40248-01.dmp This was probably caused by the following module: atikmpag.sys (atikmpag+0x6F94) Bugcheck code: 0x116 (0xFFFFFA8012AFA4E0, 0xFFFFF88004B31F94, 0x0, 0x2) Error: VIDEO_TDR_ERROR file path: C:\Windows\system32\drivers\atikmpag.sys product: AMD driver company: Advanced Micro Devices, Inc. description: AMD multi-vendor Miniport Driver Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR On Wed 10/02/2016 18:18:33 GMT your computer crashed crash dump file: C:\Windows\Minidump\021016-41621-01.dmp This was probably caused by the following module: atikmpag.sys (atikmpag+0x6F94) Bugcheck code: 0x116 (0xFFFFFA800D3BE3A0, 0xFFFFF8800439EF94, 0x0, 0x2) Error: VIDEO_TDR_ERROR file path: C:\Windows\system32\drivers\atikmpag.sys product: AMD driver company: Advanced Micro Devices, Inc. description: AMD multi-vendor Miniport Driver Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR On Wed 10/02/2016 17:53:40 GMT your computer crashed crash dump file: C:\Windows\Minidump\021016-42401-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x73C40) Bugcheck code: 0x19 (0x21, 0xFFFFFA8009D73000, 0x1F50, 0x0) Error: BAD_POOL_HEADER file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that a pool header is corrupt. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. -------------------------------------------------------------------------------- Conclusion -------------------------------------------------------------------------------- 3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.) If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

routman54 · le 11 Fév 2016 09:09

Bonjour ,
A première vue c'est du au pilote de ta carte graphique .
On peut commencer par vérifier les maj depuis le site de HP avec leur utilitaire > C'est ici < .
Si il ne trouve pas de maj , tu te rends sur DriversCloud > qui est là < qui après installation de son agent te donnera toutes les caractéristiques de ton appareil et les derniers pilotes et liens de téléchargements pour lui .
Bonne continuation .

MOUGIN · le 11 Fév 2016 20:28

Bonsoir,
J'ai essayé de faire ce que vous m'avez demandé, j'attends la suite....

routman54 · le 11 Fév 2016 21:33

Re,

image cliquable
Je lui ai posé la question puisque tu ne me dis rien , elle s'est mise en grève trop de boulot .
Bonne continuation .

MOUGIN · le 11 Fév 2016 21:50

??????

MOUGIN · le 12 Fév 2016 07:22

Code: Tout sélectionner: System Information (local) -------------------------------------------------------------------------------- Computer name: MOUGIN-HP Windows version: Windows 7 Service Pack 1, 6.1, build: 7601 Windows dir: C:\Windows Hardware: p6713fr, Hewlett-Packard, MSI, 2A9C CPU: GenuineIntel Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Intel586, level: 6 4 logical processors, active mask: 15 RAM: 6298914816 bytes total -------------------------------------------------------------------------------- Crash Dump Analysis -------------------------------------------------------------------------------- Crash dump directory: C:\Windows\Minidump Crash dumps are enabled on your computer. On Wed 10/02/2016 20:32:40 GMT your computer crashed crash dump file: C:\Windows\Minidump\021116-41465-01.dmp This was probably caused by the following module: atikmpag.sys (atikmpag+0x6F94) Bugcheck code: 0x116 (0xFFFFFA800BC4E4E0, 0xFFFFF88004B49F94, 0x0, 0x2) Error: VIDEO_TDR_ERROR file path: C:\Windows\system32\drivers\atikmpag.sys product: AMD driver company: Advanced Micro Devices, Inc. description: AMD multi-vendor Miniport Driver Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR On Wed 10/02/2016 20:26:34 GMT your computer crashed crash dump file: C:\Windows\Minidump\021016-41215-01.dmp This was probably caused by the following module: atikmpag.sys (atikmpag+0x6F94) Bugcheck code: 0x116 (0xFFFFFA800D4DF3A0, 0xFFFFF88004A06F94, 0x0, 0x2) Error: VIDEO_TDR_ERROR file path: C:\Windows\system32\drivers\atikmpag.sys product: AMD driver company: Advanced Micro Devices, Inc. description: AMD multi-vendor Miniport Driver Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR On Wed 10/02/2016 20:16:20 GMT your computer crashed crash dump file: C:\Windows\Minidump\021016-40248-01.dmp This was probably caused by the following module: atikmpag.sys (atikmpag+0x6F94) Bugcheck code: 0x116 (0xFFFFFA8012AFA4E0, 0xFFFFF88004B31F94, 0x0, 0x2) Error: VIDEO_TDR_ERROR file path: C:\Windows\system32\drivers\atikmpag.sys product: AMD driver company: Advanced Micro Devices, Inc. description: AMD multi-vendor Miniport Driver Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR On Wed 10/02/2016 18:18:33 GMT your computer crashed crash dump file: C:\Windows\Minidump\021016-41621-01.dmp This was probably caused by the following module: atikmpag.sys (atikmpag+0x6F94) Bugcheck code: 0x116 (0xFFFFFA800D3BE3A0, 0xFFFFF8800439EF94, 0x0, 0x2) Error: VIDEO_TDR_ERROR file path: C:\Windows\system32\drivers\atikmpag.sys product: AMD driver company: Advanced Micro Devices, Inc. description: AMD multi-vendor Miniport Driver Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR On Wed 10/02/2016 17:53:40 GMT your computer crashed crash dump file: C:\Windows\Minidump\021016-42401-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x73C40) Bugcheck code: 0x19 (0x21, 0xFFFFFA8009D73000, 0x1F50, 0x0) Error: BAD_POOL_HEADER file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that a pool header is corrupt. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. -------------------------------------------------------------------------------- Conclusion -------------------------------------------------------------------------------- 5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.) If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

routman54 · le 12 Fév 2016 17:07

Bonjour ,
Ce n'est pas ce que je demandais , as tu mis à jour tes drivers depuis les sites que je t'ai nommé et ou mes liens t'emmènent :
Support HP tu cliques sur ce lien : http://support.hp.com/fr-fr/product/HP- ... 30/drivers
Ou DriversCloud tu cliques sur ce lien : http://www.driverscloud.com/fr
Et là tu regardes si il te propose des maj pour ton appareil .
Bonne continuation .

MOUGIN · le 13 Fév 2016 11:35

Bonjour,
J'ai téléchargé les pilotes avec driverscloud, car l'autre lien m'indiquait que HP avait rencontré une erreru en tentant d'analyser mon produit....
je constate qu'il y a toujours 5 problèmes...

Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

routman54 · le 13 Fév 2016 22:58

Bonsoir ,
Est ce que tes mises à jour pour Windows sont activées car il parle toujours des Maj ?
Si tu as plusieurs rams essaies une journée avec l'une puis une avec l'autre , c'est moins contraignant que 5 passes de Memtest par barrette .
Bonne continuation .

MOUGIN · le 14 Fév 2016 11:14

bonjour,
oui, j'ai fait les mises à jour et j'en ai encore fait aujourd'hui, mais il y en a une qui est en erreur (C80070490) que je n'arrive pas à solutionner.
Que veut dire les 5 rams.......

MOUGIN · le 14 Fév 2016 11:23

je viens de refaire des mises à jour et il y a deux erreurs :
C80070308
C80070490

MOUGIN · le 17 Fév 2016 07:28

y'a plus personne......

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