Résoudre le problème 550 SC-001 d'envoi de mail chez hotmail

[webdesigner]

Bonjour, à tous
Alors pour ceux qui sont dans mon cas à savoir récupérer une ip pour un serveur qui se retrouve blacklisté de certains services mail dans le cas présent chez Microsoft voici comment résoudre le problème bien sur dans le cas ou vous êtes clean

Différente solution vous renvois vers des formulaires chez Microsoft qui ne sont pas toujours très clair, au final il suffit de faire le transfert du mail de retour avec l'erreur sur cette adresse delist@messaging.microsoft.com, dans mon cas l'erreur suivante si vous êtes sous postfix

This is the mail system at host mx.mondomaine.fr.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<prenomnom@hotmail.com>: host mx2.hotmail.com[65.55.37.120] said: 550
SC-001 (COL004-MC4F39) Unfortunately, messages from XXX.XXX.XXX.XXX weren't
sent. Please contact your Internet service provider since part of their
network is on our block list. You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to MAIL
FROM command)
Reporting-MTA: dns; mx.mondomaine.fr
X-Postfix-Queue-ID: 97F49201EB
X-Postfix-Sender: rfc822; contact@nomdedomaine.fr
Arrival-Date: Wed, 3 Jun 2015 09:52:39 +0200 (CEST)

Final-Recipient: rfc822; prenomnom@hotmail.com
Original-Recipient: rfc822;prenomnom@hotmail.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx2.hotmail.com
Diagnostic-Code: smtp; 550 SC-001 (COL004-MC4F39) Unfortunately, messages from
XXX.XXX.XXX.XXX weren't sent. Please contact your Internet service provider
since part of their network is on our block list. You can also refer your
provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
Return-Path: <contact@mondomaine.fr>
Received: from [192.168.1.5] (NRO-1-XXX-XXX-XXX-XXX.fbx.proxad.net [XXX.XXX.XXX.XXX])
(Authenticated sender: contact@mondomaine.fr)
by mx.mondomaine.fr (Postfix) with ESMTPSA id 97F49201EB
for <prenomnom@hotmail.com>; Wed, 3 Jun 2015 09:52:39 +0200 (CEST)
From: Moi M <contact@mondomaine.fr>
Content-Type: multipart/alternative; boundary="Apple-Mail=_73F09306-1D8E-4CD2-8034-291DBD197365"
Message-Id: <0E9C20A4-38A1-465C-B4D5-E6E1C1FE72D3@mondomaine.fr>
Mime-Version: 1.0 (Mac OS X Mail 8.2 \(2098\))
Subject: Re: his is the mail system at host mx.mondomaine.fr.
Date: Wed, 3 Jun 2015 10:03:35 +0200
References: <COL131-W66B48C15BDEBC3D293F75CBAB40@phx.gbl>
To: MOI <prenomnom@hotmail.com>
In-Reply-To: <COL131-W66B48C15BDEBC3D293F75CBAB40@phx.gbl>
X-Mailer: Apple Mail (2.2098)

Microsoft devrait vous répondre avec un ID pour le suivi

Hello ,

Thank you for your delisting request SRX0000000000ID. Your ticket was received on (Jun 03 2015 08:08 AM UTC) and will be responded to within 24 hours.

Our team will investigate the address that you have requested to be removed from our blocklist. If for any reason we are not able to remove your address, one of our technical support representatives will respond to you with additional information.

Regards,
Technical Support

[webdesigner]

Retour de Microsoft

Hello ,

Thank you for contacting Microsoft Online Services Technical Support. This email is in reference to ticket number 1291696846

It appears that this is a deliverability issue with Outlook.com. Outlook.com has a separate support process.

To have your Outlook.com deliverability issue addressed, please file a support ticket here: https://support.microsoft.com/getsuppor ... XXXXXXXXXX

You will receive a response within 24 hours.

Sincerely,
Sona Bajaj
Microsoft Online Services Technical Support

Après avoir saisie le formulaire en indiquant IP / nom de domaine et la copie du message d'erreur This is the mail system at host mx.mondomaine.fr. ...

Successfully Submitted!
Thank you for reporting your concern to us.
We review these submissions very carefully and will take appropriate steps to address this issue. Because of legal and privacy concerns, we may not provide you with any additional updates about this submission.
Service Request #: XXXXXXXXX
Use this number when communicating with Support about this issue. Please ensure that you can receive e-mail messages from @css.one.microsoft.com.
Thank you again for contacting us.

Il ne reste plus qu'attendre 2/3 jours pour voir si cela fonctionne.

[webdesigner]

Dernière étape

cela fut plus rapide que je pensais, Microsoft vient de me répondre et le problème est résolue, je viens d'envoyer un mail et mon ip n'est plus blacklisté

Dear


We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.


Not qualified for mitigation
XXX.XXX.XXX.XXX (mon IP du serveur)
Our investigation has determined that the above IP(s) do not qualify for mitigation.

Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: http://mail.live.com/mail/policies.aspx.

To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.


Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates.


Junk Email Reporting program (JMRP) When an Outlook.com user marks an email as "junk", senders enrolled in this program get a copy of the mail forwarded to the email address of their choice. It allows senders to see which mails are being marked as junk and to identify mail traffic you did not intend to send. To join, please visit http://support.msn.com/eform.aspx?produ ... ct=eformts.


Smart Network Data Services program (SNDS). This program allows you to monitor the ‘health’ and reputation of your registered IPs by providing data about traffic such as mail volume and complaint rates seen originating from your IPs. To register, please visit http://postmaster.live.com/snds/.


There is no silver bullet to maintaining or improving good IP reputation, but these programs help you proactively manage your email eco-system to help better ensure deliverability to Outlook.com users.


Thank you,


Outlook.com Deliverability Support

[okom3pom]

Bonjour,

Je m'inscris pour vous dire merci, je trouvais pas l'info.

J'ai prit un nouveau serveur serveur chez OVH et je rencontre ce problème depuis alors qu'avec l'ancien serveur aucun problème.

Bon je suis à la phase 1

3pom

[webdesigner]

Lorsque tu prends ou reprend un serveur il possible que tu récupères une ip avec le serveur qui a malheureusement était utilisé et qui se trouve parfois bloqué chez certains services de messagerie.

utilise cet outil chez Mxtoolbox http://mxtoolbox.com/blacklists.aspx pour savoir si ton ip et sujet à une blacklist

[okom3pom]

Merci du conseil que j'avais pourtant mit en pratique :

http://mxtoolbox.com/SuperTool.aspx?act ... 187.248.31

J'avais tester une bonne série de boite mail orange free gmail ... et pourtant.

Pour le moment j'envoie les mail par le STMTP de mailjet ça fonctionne bien mais je paye à chaque e-mail.

Encore merci de tes conseils

[okom3pom]

Bon voilà tout est ok merci encore.

[webdesigner]

Par curiosité tu as fait quoi exactement ?